Relay is the intelligent and simple choice for improving the safety and performance of your operational handovers. It improves managerial control and assists your teams to cohesively collaborate using a relevant and easy to use handover interface. Relay is easy to setup, accessible from any location, on any mobile device. It puts you and your teams in full control at handover time.
iHandover’s pioneering software allows talent to communicate and work together professionally in real-time, delivering the best handover results for your business.
Labour intensive, traditional handover methods are inadequate, ineffective and time consuming. Relay is real time, smart and always available. It enables users and managers to handover vital information and tasks professionally, at the click of a button.
Our technology works across any device that is online and has access to a web-browser. With Relay, teams in the field create live handovers during their working day. If you forget something, no problem. When off-site you can contribute to and update handover reports and your peers are instantly notified. Relay is flexible, always on and ready to use when you are.
Working in remote operations can be challenging in its own right, but great communication and operational control shouldn’t be an issue. When effective communication is not valued even the best the operation is constantly at risk of failure. Relay users build up intelligence about their work on a daily basis from any location, be it the office, the processing plant, in the community, or field-based. Add in the information once, in any media format, and it’s immediately available in your end of swing handover.
Hand over information to your nominated recipient, keep your manager informed, support your peers, and complete your assigned tasks. Relay is the best place to ensure communication and tasking across shifts is working optimally for everyone.
Day or night, Relay is the most straight-forward way to detail a shift handover. Short turnaround times during shift handover often result in vital information being incomplete or non existent. Relay ensures that each shift is handed over quickly, safely and professionally. Furthermore it allows for the collection of high quality and timely operational data.
Shift workers begin their day in possession of a clean, detailed and fully tasked handover. Managers can easily monitor the status of the shift, use the intel to make key decisions, and use the content to benchmark team and individual performance. Overall, Relay teams improve the way shift supervisors and teams communicate issues, collaborate and report on performance.
The Relay admin interface allows a handover to be tailored for any job position, in any working environment. Each handover has sections for HSE, role accountability, line management, project work and routine tasks.
The design of our product makes completing the handover report a simple and rewarding experience. Users draft their handover content on a single page meaning that they can always easily find what they have produced. Relay handovers are dynamic and flexible and pre-defined templates evolve quickly when the user adds new content and removes items that are no longer relevant.
You don’t need to be an expert to start getting the most out of Relay. Simply login and get up to speed quickly and down to work easily.
Many things happen on a daily basis in non-stop operations. In recognition of this we have made sure that Relay users can quickly capture ‘notes to self’ whilst at their place of work, in real-time. Enter the details once and and this can then be easily selected for addition into both ‘end of shift’ and ‘end of swing’ handover.
Managers and users can keep a clear and uncluttered mind to focus on what is important. They no longer have to rely on an excellent memory to recall all the important stuff later to add into their eventual handover to colleagues. Use Relay to take quick photo of a fault, record an unusual operating sound, or send a request to a colleague.
Safety is a paramount in the Relay solution. We endeavour to make it easy to monitor compliance, encourage best practice and capture high quality and auditable data for reporting puporses. Safety is often about awareness and education and the provision of regular and relevant content at the right time to employees.
The safety messaging feature comes as standard with Relay. With over 16 major hazard categories built in, you can easily communicate to users the vital information and actions required for managing and maintaining critical controls (CCM). Built-in analytics help you keep track of when safety messages are sent, received and still pending.
Communicating and tasking effectively are two areas of work that sometimes take years to understand, decades to master and a split second to value if things go wrong. At iHandover we have experts in the field of work management, stakeholder communication, workplace productivity and operational excellence. We have combined this wealth of knowledge and expertise to develop a simple approach to handover.
All of our standard features go a long way to enhance and make sure that handing over workplace intelligence is a value-adding and efficient practice. Keeping it quick, standardised and simple is a challenge and we are confident this has been accomplished. You’ll love the features that drive accountability and provide you with the confidence that your teams can communicate to a high and consistent standard, through creating, finalising and reviewing professional handover content.
Teams perform best when there is a proactive can-do work culture, this occurs when people feel fully supported, communication is timely and professional, work activity is clearly defined and the quality of work execution is measurable. To do this in a non-stop working environment is challenging and requires a great deal of talent and experience. Having the best people is a fantastic start but somewhat limiting as they also need to have the correct management systems and processes in place to perform effectively. The Relay application ensures that actions are followed through and managed correctly in a mobile workplace.
With real-time information managers and staff are always up to speed and able to make informed decisions in a timely manner. This is even more important when progress is dependent on third parties or across business functions. Relay enables your business to overcome barriers, move forward at the right pace and perform to the highest standards.
There are always projects happening in non-stop operations, and a major constraint is finding resources available within the business to move forward important programmes of work. Relay provides a platform for Project Managers to stay informed of the progress of project actions that span across shifts and on/off site rotations of project stakeholders. Relay makes sure that project tasks are moved forward even when stakeholders are on leave.
Project Managers have a full overview over team actions that have been included in end of swing handovers, allowing them to track status, manage priorities and capture risks and issues.
In non-stop working environments it is easy for teams to become split due to working patterns. The communication within a business function can easily breakdown and become dysfunctional. Naturally, this can introduce rumours and misinformation within teams and neither is healthy for creating an open, collaborative and high performing team.
Relay provides a platform for real-time collaboration and sharing across shift crews and business functions. It removes the silo effect and gets the communication flow working seamlessly. Teams working across different shifts work smarter together, towards a common goal of continual improvement and ultimately delivering the best results.
All Relay users are consulted and informed at the right time. It has an intelligent workflow that creates a variety of notifications for end users. The system highlights items and tasks that have been assigned, sends information on user interactions and provides updates on the status of handovers and tasks.
It is easy to find out what is happening at the operation, regardless of your location so you can monitor progress, take action and make better informed decisions. This aspect of Relay brings the system to life and promotes healthy user engagement and work activity. When returning from leave you will always get up to speed fast with Relay.
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